Example (WhatsApp)

Selamat pagi,, saya nak bertanya, adakah lifecare medical centre ada buat tb screening?

Hi there! I'm EVE, LifeCare Virtual Assistant. Live chat with me to find a doctor, make an appointment or book a health screening package. You can read them by clicking the links below: Terms and Conditions: https://lifecare-admin.dbix.com.my/api/url/TERMCONDITION?channel=wa Privacy Policy: https://lifecare-admin.dbix.com.my/api/url/PRIVACYPOLICY?channel=wa We are operating as usual on Monday-Friday, 8am-5pm & Saturday 8am-1pm for your medical check-ups. For Covid-19 drive-thru tests are available Monday-Friday, 8am-12pm, and Saturday 8am-11am.

Example (Telegram Bot)

Kindly be informed that an appointment is required for Visa Medical Check Up. Let's proceed with appointment-making! Are you making an appointment for yourself? Reply 1: Yes Reply 2: No Reply 0: Back to Main Menu

1

First of all, may I know which country's Visa is the patient applying for? Reply 1: Australia Reply 2: Canada Reply 3: New Zealand Reply 4: UK (TB test) Reply 0: Back to Main Menu

4

Important Note: I) Please provide only one patient detail at a time. II) If you intend to schedule appointments for two (2) patients or more, please COMPLETE the appointment process for the first patient before proceeding to make an appointment for the next patient. May I have the patient's NAME (as per NRIC/PASSPORT) please? Reply 0: If you do not wish to proceed with the appointment

0

Would you like to enquire about the following? (Please select from below): Reply 1: Make Appointment for Medical Check-Up (A la carte) Reply 2: Make Appointment for Medical Check-up Packages Reply 3: Make Appointment for Corporate Health Screening Reply 4: Make Appointment for Insurance Medical Examination Reply 5: Make Appointment for Visa Check-Up Reply 6: Make Appointment for Pre-Employment Check Up Reply 7: Specialist Clinic Reply 8: General Enquiry Reply 9: Reschedule Appointment Reply 10: Cancel Appointment Reply 11: Make Appointment for Doctor's Consultation Reply COVID if you want to find out more about COVID TESTS Reply COVID Vaccine if you want to find out more on CoronaVac (Sinovac Vaccine)

5

Kindly be informed that an appointment is required for Visa Medical Check Up. Let's proceed with appointment-making! Are you making an appointment for yourself? Reply 1: Yes Reply 2: No Reply 0: Back to Main Menu

1

First of all, may I know which country Visa are you applying for? Reply 1: Australia Reply 2: Canada Reply 3: New Zealand Reply 4: UK (TB test) Reply 0: Back to Main Menu

4

Important Note: I) Please provide only one patient detail at a time. II) If you intend to schedule appointments for two (2) patients or more, please COMPLETE the appointment process for the first patient before proceeding to make an appointment for the next patient. May I have the patient's NAME (as per NRIC/PASSPORT) please? Reply 0: If you do not wish to proceed with the appointment

Zhamri Che Ani

Are you Malaysian? Reply 1: Yes Reply 2: No Reply 0: If you do not wish to proceed with the appointment

1

How about your NRIC number? Reply 0: If you do not wish to proceed with the appointment

123456789012

How about your PASSPORT number? Reply 0: If you do not wish to proceed with the appointment

A12345678

Are these correct? FULL NAME(AS PER NRIC): ZHAMRI CHE ANI PASSPORT NUMBER: A12345678 NRIC NUMBER: 123456789012 Reply 1: Yes Reply 2: I would like to make a correction Reply 0: Main Menu

2

Which detail would you like to correct? Reply 1: FULL NAME(AS PER NRIC): ZHAMRI CHE ANI Reply 2: NRIC NUMBER: 123456789012 Reply 3: PASSPORT NUMBER: A12345678 Reply 0: Main Menu

1

Important Note: I) Please provide only one patient detail at a time. II) If you intend to schedule appointments for two (2) patients or more, please COMPLETE the appointment process for the first patient before proceeding to make an appointment for the next patient. May I have your NAME (as per NRIC/PASSPORT) please? Reply 0: If you do not wish to proceed with the appointment

zhamri bin che ani

Are these correct? FULL NAME(AS PER NRIC): ZHAMRI BIN CHE ANI PASSPORT NUMBER: A12345678 NRIC NUMBER: 123456789012 Reply 1: Yes Reply 2: I would like to make a correction Reply 0: Main Menu

1

Oh! I noticed that you're our new customer. Hence, I need further details from you to complete the registration process.

Are you a Male or Female? Reply 1: Male Reply 2: Female Reply 0: Main Menu

1

What is the best contact number to reach you?

Reply 0: If you do not wish to proceed with the appointment

0191234567

Kindly provide your email address.

zhamri@gmail.com

What is your Marital Status? Reply 1: Married Reply 2: Widowed Reply 3: Separated Reply 4: Divorced Reply 5: Single Reply 0: If you do not wish to proceed with the appointment

1

Lastly, please let me have your CURRENT ADDRESS: Instruction to reply: (Street Address, Postal Code, City Name, State Name, Country Name) e.g.: 5, Jalan Kerinchi, Bangsar South, 59200, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Can I have your current address, please? Reply 0: If you do not wish to proceed with the appointment

school of computing, universiti utara malaysia, 06010 sintok, kedah.

Please provide a preferred date for the visit. (Please enter with the following format (dd-mm-yyyy): e.g: 12-04-2021 Reply 0: If you do not wish to proceed with the appointment

05-08-2022

Please select a preferred time of visit from below: Reply 1 : 11:00 Reply 2 : 12:00 Reply 3 : 13:00 Reply 0 : If you do not wish to proceed with the appointment

2

These are the available slots for that particular time. Please select a preferred time slot from below: Reply 1 : 12:00 Reply 2 : 12:15 Reply 3 : 12:45 Reply 4: Pick a different time slot Reply 0: If you do not wish to proceed with the appointment

1

Please confirm with the following details, are these correct? GENDER: Male CONTACT NUMBER: 0191234567 EMAIL ADDRESS: zhamri@gmail.com MARITAL STATUS: Married ADDRESS: SCHOOL OF COMPUTING, UNIVERSITI UTARA MALAYSIA, 06010 SINTOK, KEDAH. PREFERRED DATE: 05-08-2022 PREFERRED TIME: 12:00 Reply 1: Yes Reply 2: I would like to make a correction Reply 0: If you do not wish to proceed with the appointment

1

Thank you for the details, kindly be informed that your appointment has been confirmed.

A confirmation letter was sent to your email, please kindly check your junk mail as well.

Feel free to chat with me again should you require any assistance. I'm at your service 24x7 :)

Important things to take note of prior to your appointment:- Note: 1. Please bring your original passport. 2. For Australia, Canada and New Zealand visa application, includes urine test, for female applicant you are strongly advised to undergo the tests after 5 to 6 days from your last day of period. 3. For UK VISA Applicants please bring along a passport size photo. 4. For Canada and Australia Visa applicants please send the COVID-19 Vaccination Digital Cert to info@lifecare.com.my for us to submit to immigration portal. 5. No fasting is required. 6. The estimated time to complete the tests is 3 hours. 7. The panel physician will upload your test results directly to immigration via the eMEDICAL Portal within 5 working days (only applicable for Australia, New Zealand, and Canada VISA applicants). 8. To ease the registration flow, you may purchase the visa package on our website: https://lifecare-admin.dbix.com.my/api/url/VISACUAUS?channel=wa Please read the instructions or guidelines via https://lifecare-admin.dbix.com.my/api/url/VISACUAUS?channel=wa and please ensure all the necessary documents are ready on your check-up day.

Reply 0: Back to Main Menu

0

Would you like to enquire about the following? (Please select from below): Reply 1: Make Appointment for Medical Check-Up (A la carte) Reply 2: Make Appointment for Medical Check-up Packages Reply 3: Make Appointment for Corporate Health Screening Reply 4: Make Appointment for Insurance Medical Examination Reply 5: Make Appointment for Visa Check-Up Reply 6: Make Appointment for Pre-Employment Check Up Reply 7: Specialist Clinic Reply 8: General Enquiry Reply 9: Reschedule Appointment Reply 10: Cancel Appointment Reply 11: Make an Appointment for Doctor's Consultation Reply COVID if you want to find out more about COVID TESTS Reply COVID Vaccine if you want to find out more on CoronaVac (Sinovac Vaccine)

Example of the message to change the appointment date and time

Please confirm with the following details, are these correct? PREFERRED DATE: 2022-08-05 PREFERRED TIME: 09:30 Reply 1: Yes Reply 2: I would like to make a correction Reply 0: If you do not wish to proceed with the appointment

Example of the email sent to the customer (including the pdf file)

Date: Thu, 4 Aug 2022 at 9:30 PM Subject: CONFIRMATION OF APPOINTMENT - LIFE CARE DIAGNOSTIC MEDICAL CENTRE To: Dear ZHAMRI BIN CHE ANI Greetings from LifeCare Diagnostic Medical Centre. Please kindly be informed, the appointment is confirmed. Please find the details below: Name: ZHAMRI BIN CHE ANI IC/Passport Number: 123456789012 Date: Friday 5 August 2022 Time: 09:30 Purpose: VISA Country: UK (TB TEST) HAP ID Number/ TRN ID/ IME No/ UMI No/ UCI: Not Provided General - Visa Check Up For Visa medical check-ups, the estimated time to complete the medical examination is three hours. For annual/follow-up health screening medical check-ups including doctor consultations will take up approximately half-day to one day to be completed, depending on the type of test you are doing. You may reschedule your doctor's consultation to another day if you wish to do so. Please refer to the attached General Instruction prior to the check-up for your reference. Thank you and have a pleasant day ahead. Best Regards, LifeCare Diagnostic Medical Centre">

From: <info@lifecare.com.my> Date: Thu, 4 Aug 2022 at 9:30 PM Subject: CONFIRMATION OF APPOINTMENT - LIFE CARE DIAGNOSTIC MEDICAL CENTRE To: <zhamri@gmail.com> Dear ZHAMRI BIN CHE ANI Greetings from LifeCare Diagnostic Medical Centre. Please kindly be informed, the appointment is confirmed. Please find the details below: Name: ZHAMRI BIN CHE ANI IC/Passport Number: 123456789012 Date: Friday 5 August 2022 Time: 09:30 Purpose: VISA Country: UK (TB TEST) HAP ID Number/ TRN ID/ IME No/ UMI No/ UCI: Not Provided General - Visa Check Up For Visa medical check-ups, the estimated time to complete the medical examination is three hours. For annual/follow-up health screening medical check-ups including doctor consultations will take up approximately half-day to one day to be completed, depending on the type of test you are doing. You may reschedule your doctor's consultation to another day if you wish to do so. Please refer to the attached General Instruction prior to the check-up for your reference. Thank you and have a pleasant day ahead. Best Regards, LifeCare Diagnostic Medical Centre

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